365-Day Full Money Back Guarantee
If you don’t feel a noticeable improvement in your dog’s hydration and overall wellness, we’ll refund your purchase within 365 days. No hassle, no questions asked.

Spring Sale:
$70 OFF - Ends Today!🔌 Non-Wireless Plugs in, runs 24/7 non-stop
🔋 Wireless Rechargeable, lasts up to 30 days
Same design, filtration & capacity options.
🐕 4L / 1.1 Gal 1 dog under 25 lb (11 kg)
🐕🦺 7L / 1.85 Gal Dogs over 25 lb or multi-dog homes
Not sure? Go 7L — more fresh water is always better.

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1Trusted by over 100,000 dog parents who’ve already seen happier, healthier dogs.
See real improvements in your dog's hydration or get a full refund within 1 year — no hassle, no questions asked.
Built to last, backed by industry-leading 5-year warranty for total peace of mind.
Fast tracked shipping.
If you don’t feel a noticeable improvement in your dog’s hydration and overall wellness, we’ll refund your purchase within 365 days. No hassle, no questions asked.
Trusted by caring pet parents, The Doggy Fountain™ keeps water cleaner and fresher, helping dogs stay well-hydrated, healthy, and happy every single day.
Your payment and personal details are protected with secure, bank-level encryption. We never store sensitive data, and your privacy is always safeguarded.
365-Day Guarantee – Risk-Free Purchase
We have a 365-day return policy, which means you have 365 days after receiving your item to request a return.
Only the Doggy Fountain is covered by our 365-day money-back guarantee. All other items in our Accessories category — including but not limited to pumps, mats, filters, and similar personal-use components — are non-returnable and non-refundable once delivered. This also applies to any guarantees, such as the Lifetime Water Pump Replacement Guarantee.
The 365-day money back guarantee applies exclusively to the Doggy Fountain; all other accessories and add-ons are excluded from this policy.
We want
both you and your dog to be completely satisfied with your new
fountain. That’s why we offer a 365-day guarantee: if at any point
your dog does not adapt to it or simply doesn’t like it, you may
return the product.
•The
product must be in good condition, with the original box and all
packaging materials included.
•A
proof of purchase will be required to process the return.
•You may choose between a full refund or a different product.
365-Day Money-Back Guarantee
For our NAD+ supplement, we offer a 365-day money-back guarantee.
• Product must be in good condition and in its original packaging.
• Proof of purchase is required.
• Orders can be cancelled within 1 hour of purchase. After that, the item must be returned once delivered.
You can cancel your order up to 1h after placing it. After that, you will need to wait to receive the product and return it to us to get your refund.
To start a return, you can contact us at info@get-selene.com.
Please note: Customers are responsible for all return shipping costs unless explicitly stated otherwise by our support team. We do not provide prepaid return labels. We recommend using a trackable shipping method for all returns.
Damages and issues
Please inspect your order upon
delivery and contact us immediately if the item is defective,
damaged, or if you receive the wrong item, so that we can evaluate
the issue and make it right.
If you are claiming that an item arrived defective or damaged, photo or video evidence is required before any refund or replacement can be processed. This allows us to verify the claim, maintain product quality control, and comply with carrier insurance requirements.
Please note that personal dissatisfaction, misunderstanding of product features, or design expectations (such as plug-in requirements or size preferences) do not qualify as “defective” or “damaged” under our return policy.
Products that function as described on our website and
advertisements are considered acceptable.
Exceptions / non-returnable items
Certain types of items cannot be
returned, like perishable goods (such as food, flowers, or plants),
custom products (such as special orders or personalized items), and
personal care goods (such as beauty products). We also do not accept
returns for hazardous materials, flammable liquids, or gases. Please
get in touch if you have questions or concerns about your specific
item.
Unfortunately, we cannot accept returns on sale items or gift
cards.
Exchanges
The fastest way to ensure you get
what you want is to return the item you have, and once the return is
accepted, make a separate purchase for the new item.
Please note: Products that have been damaged due to misuse, mishandling, improper setup, or pet-related damage (e.g., chewed cords, broken parts, bite marks, etc.) are not eligible for return, replacement, or refund.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped
into the European Union, you have the right to cancel or return
your order within 14 days, for any reason and without a
justification. As above, your item must be in the same condition
that you received it, unworn or unused, with tags, and in its
original packaging. You’ll also need the receipt or proof of
purchase.
DELIVERY AND LIABILITY AFTER DISPATCH
Once an order has been marked as “delivered” by the courier to
the shipping address provided at checkout, Selene® is no longer
liable for any lost, stolen, or misplaced packages.Our responsibility of handling the packages ends upon confirmed
delivery within our standard shipping window of 6–10 business
days. It is the customer’s responsibility to ensure a safe and
secure delivery location.If a package is stolen or goes missing after successful delivery,
we are unfortunately unable to issue refunds or
replacements.
CHANGES AND DELIVERY INSTRUCTIONS AFTER DISPATCH
Once an order has been dispatched and handed over to the shipping carrier, we are unable to modify delivery instructions, update addresses, or add custom notes to the package. Any changes to delivery must be made directly with the shipping provider using the tracking information provided. We recommend ensuring all information is accurate before placing your order.
RETURN ADDRESS:
If eligible for return under our policy, all items must be sent
to the return address provided below unless otherwise instructed
by our support team Selene Returns Department:
Selene
Returns Department
South, 5th Floor,
Building A
No. 731, Danxi North Road
Beiyuan Sub-district
Yiwu, Jinhua,
Zhejiang 322000
China
Note: Returns without prior authorization may not be accepted. Please contact us first to confirm eligibility before shipping any items back.
Refunds
We will notify you once we’ve received and inspected your return,
and let you know if the refund was approved or not. If approved,
you’ll be automatically refunded on your original payment method
within 10 business days.
If a customer fails to provide the requested evidence or does not respond to our support team’s emails regarding their return request, the claim may be considered abandoned or invalid in accordance with our policy and applicable consumer laws.
Please remember it can take some time for your bank or credit
card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved
your return, please contact us at info@get-selene.com.
Yes pet-parents, it’s true! We ship worldwide!
Orders are processed within 1 business day after confirmation, regardless of the shipping option selected at checkout. We ship Monday through Saturday, excluding holidays. Please note, we do not ship the same day an order is placed. For example, if you place your order on Monday, it will ship out on Tuesday.
Once your order ships, you’ll receive a confirmation email with your tracking link (please allow up to 48 hours for the tracking email to arrive). While we do our best to ensure timely delivery, we cannot be held responsible for delays caused by the carrier.
Delivery times, depending on your location, range from 2-4 business days.
Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.
Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open. If they deem it unsafe, they will hold the package at a local post office or re-schedule another delivery. Our best recommendation is to input a shipping address where you know you or someone else will be available to accept the package (a work address or a friend’s address).
You will receive a confirmation e-mail once your order has been processed to the e-mail address provided at the time of checkout, which can take up to 48 hours. You will receive a second e-mail once your order has shipped, which will include your tracking number and a link to follow the journey of your package. If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1 - 4 days for the tracking information to show. In some rare cases, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time at info@get-selene.com.
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to change your shipping address, please write to us at info@get-selene.com as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to make updates.
If it’s too late for our team to make changes on your order, the only thing we can do is wait to see if the package gets returned back to us. If it does get returned to our warehouse, we can then ship it to the correct address or provide you with a full refund.
By placing an order at Selene, you are responsible for the cost of return shipping back to Selene. Please refer to our refunds & exchange policy for further information on how to refund your orders.
Contact us 24/7 at info@get-selene.com.
Selene Pets ("Selene Pets", "we", "us", or "our") respects your privacy and is committed to protecting it through our compliance with this Privacy Policy.
This Privacy Policy describes how we collect, use and share information about you as well as your rights and choices about such collection, use and sharing. It applies when you access or use our websites and other products and services (collectively, the “Services”), contact our service team, engage with us on social media, or otherwise interact with us.
If you do not agree with our policies and practices, your choice is not to use the Services. By accessing or using the Services, whether or not you purchase any of our Services, you agree to this Privacy Policy.
We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the Privacy Policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website homepage or sending you a notification).
We encourage you to review the Privacy Policy whenever you access the Services or otherwise interact with us, as your continued use of any Services constitutes acceptance to the updated terms.
We collect the personal information you provide to us when you purchase our products or visit our website. The categories of information we may collect include:
We may collect personal information about you from third-party sources The sources and categories of information we may collect include:
Data Brokers
We do not retain data for any longer than is necessary for the purposes described in this Privacy Policy. We generally retain data according to the guidelines below.
| Type of Data | Retention Period |
|---|---|
| Cookies and online data we collect while you use our website, including Online Identifiers, Internet Activity, General location data | We delete or anonymize data concerning your use of our website when deletion request is received. |
| Data we collect in order to process and ship orders you place with us, including Name, Email address, Postal address, Telephone number, Purchases, Credit or debit card number | We keep personal information related to products and services you purchase for as long as the personal data is required for us to fulfill our contract with you, and/or a deletion request is received. We may keep data beyond this period in anonymized form. |
| Data we collect when you contact us for customer support and other inquiries, including Name, Email address, Telephone number, Purchases, Direct communications with our consumers | We keep customer feedback and correspondence with our customer service for as long as necessary or deletion request is received to help us respond to any questions or complaints. We may keep data beyond this period in anonymized form. |
| Data we collect when you sign up for promotional and marketing communications, including Name, Email address, Postal address, Telephone number, Online Identifiers, Internet Activity, Purchases, Direct communications with our consumers, Inferences created from other personal information collected | Where you have signed up to receive promotional and marketing communications from us, we will retain any data collected until you opt out or request its deletion. We may keep data beyond this period in anonymized form. We will further retain a record of any opt-outs in order to prevent sending you future communications. |
| Data we collect when you review our products, answer surveys, or send feedback, including Name, Email address, Purchases, Direct communications with our consumers | We retain review, survey, and feedback data until deletion request is received following your last contact with us. We may keep data beyond this period in anonymized form to help improve our products and services. |
| Data we collect in connection with privacy requests, including Name, Email address, Online Identifiers | We retain records related to privacy requests as long as necessary to comply with our legal obligations. |
| Data we collect for security purposes, including Name, Email address, Online Identifiers | We retain security-related data as long as necessary to comply with our legal obligations and to maintain and improve our information security measures. |
We use personal information for the following purposes:
We may disclose the following personal information about you to our services providers and vendors when you purchase our products or visit our website:
| Personal Information Category | Categories of Service Providers | Categories of Third Parties |
|---|---|---|
| Personal Identifiers | Customer Support Contractors | Ad Networks, Customer Support Contractors, Data Analytics Providers, Data Cooperative, and Sales & Marketing Contractors |
| Internet Activity | Customer Support Contractors | Ad Networks, Customer Support Contractors, Data Analytics Providers, Data Cooperative, and Sales & Marketing Contractors |
| Commercial Information | Customer Support Contractors | Ad Networks, Customer Support Contractors, Data Cooperative, Payment Processors, and Sales & Marketing Contractors |
| Financial Information | Customer Support Contractors | Customer Support Contractors and Sales & Marketing Contractors |
| Location Information | Customer Support Contractors | Ad Networks, Customer Support Contractors, Data Analytics Providers, Data Cooperative, and Sales & Marketing Contractors |
| Consumer Communications | Customer Support Contractors | Customer Support Contractors and Sales & Marketing Contractors |
| Inferences from Other Data | None | Ad Networks and Data Cooperative |
This site uses first and third-party cookies and similar technologies to process personal information for the purposes described in this Policy. Cookies are small text files placed on your device to store data that can be recalled by a web server in the same domain that placed the cookie. The text in a cookie often consists of a string of numbers and letters that uniquely identifies your device, but it can contain other information as well. To learn more about cookies and how to control the use of cookies at a browser level, visit https://allaboutcookies.org/
Some browsers have incorporated “Do Not Track” (DNT) features that can send a signal to the websites you visit indicating you do not wish to be tracked. Because there is not a common understanding of how to interpret the DNT signal, our websites do not currently respond to browser DNT signals. However, you may still exercise your privacy rights as described elsewhere in this Policy.
This site uses Google Analytics to analyze your interactions and experiences with our Services. You can find out how Google Analytics uses data here and how to opt out of Google Analytics here. For more information on how Google uses data when you use our websites, click here.
If you have any questions about this Privacy Policy, please contact us at info@get-selene.com.
Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the selenepets.com website (the "Service") operated by Selene Pets ("us", "we", or "our").
Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who wish to access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you do not have permission to access the Service.
By creating an Account on our service, you agree to subscribe to newsletters, marketing or promotional materials and other information we may send. However, you may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.
You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment methods in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.
The service may employ the use of third-party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.
We reserve the right to refuse or cancel your order at any time for reasons including but not limited to product or service availability, errors in the description or price of the product or service, error in your order or other reasons.
We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.
Selene Pets reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, Selene Pets has the right to cancel the order and refund any amount paid in the best way. Selene Pets shall also notify the customer of equivalent replacement products if available.
Selene Pets is not responsible for any content, interactions or transfers made on https://selenepets.com.
All enquiries: info@get-selene.com
We have a 365-day return policy, which means you have 365 days after receiving your item to request a refund.
Only the Doggy Fountain and the NAD+ Formula is covered by the
365-day money-back guarantee. Accessories such as the pump, mat, and filters
are non-returnable and non-refundable once delivered, as they are considered personal-use components.
We also do not accept returns or issue refunds for guarantees,
such as the Lifetime Water Pump Replacement Guarantee.
To be eligible for a refund, your
last order must be within 365 days from purchase date and your
product must be shipped back. *Only your most recent order qualifies for a refund (not all
orders over time).*
Check our
Refund Policy
to see more details.
To start a return, you can contact us at info@get-selene.com for instructions. Please note that returns will need
to be shipped back to us before we can process a refund.
Items sent back to us without first requesting a return will
not be accepted.
Return Address:
South, 5th Floor, Building A
No. 731, Danxi North Road
Beiyuan Sub-district
Yiwu, Jinhua, Zhejiang 322000
China
We are constantly updating product and service offerings on the Service. We may experience delays in updating information on the Service and in our advertising on other websites. The information found on the Service may contain errors or inaccuracies and may not be complete or current. Products or services may be mispriced, described inaccurately, or unavailable on the Service and we cannot guarantee the accuracy or completeness of any information found on the Service.
We, therefore, reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.
Any contests, sweepstakes or other promotions (collectively, "Promotions") made available through the Service may be governed by rules that are separate from these Terms & Conditions. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms and Conditions, the Promotion rules will apply.
Our Service allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material ("Content"). You are responsible for the Content that you post on or through the Service, including its legality, reliability, and appropriateness.
By posting Content on or through the Service, You represent and warrant that: (i) the Content is yours (you own it) and/or you have the right to use it and the right to grant us the rights and license as provided in these Terms, and (ii) that the posting of your Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person or entity. We reserve the right to terminate the account of anyone found to be infringing on a copyright.
You retain any and all of your rights to any Content you submit, post or display on or through the Service and you are responsible for protecting those rights. We take no responsibility and assume no liability for Content you or any third party posts on or through the Service. However, by posting Content using the Service you grant us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through the Service. You agree that this license includes the right for us to make your Content available to other users of the Service, who may also use your Content subject to these Terms.
Selene Pets has the right but not the obligation to monitor and edit all Content provided by users.
In addition, Content found on or through this Service are the property of Selene Pets or used with permission. You may not distribute, modify, transmit, reuse, download, repost, copy, or use said Content, whether in whole or in part, for commercial purposes or for personal gain, without the express advance written permission from us.
When you create an account with us, you guarantee that you are above the age of 18 and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Service.
You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorization. You may not use as a username any name that is offensive, vulgar or obscene.
We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion.
We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on the Service infringes on the copyright or other intellectual property rights ("Infringement") of any person or entity.
If you are a copyright owner or authorized on behalf of one, and you believe that the copyrighted work has been copied in a way that constitutes copyright infringement, please submit your claim via email to info@get-selene.com, with the subject line: "Copyright Infringement" and include in your claim a detailed description of the alleged Infringement as detailed below, under "DMCA Notice and Procedure for Copyright Infringement Claims"
You may be held accountable for damages (including costs and attorneys' fees) for misrepresentation or bad-faith claims on the infringement of any Content found on and/or through the Service on your copyright.
You may submit a notification pursuant to the Digital Millennium Copyright Act (DMCA) by providing our Copyright Agent with the following information in writing (see 17 U.S.C 512(c)(3) for further detail):
an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright's interest;
a description of the copyrighted work that you claim has been infringed, including the URL (i.e., web page address) of the location where the copyrighted work exists or a copy of the copyrighted work;
identification of the URL or other specific location on the Service where the material that you claim is infringing is located;
your address, telephone number, and email address;
a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.
You can contact our Copyright Agent via email at info@get-selene.com.
The Service and its original content (excluding Content provided by users), features and functionality are and will remain the exclusive property of Selene Pets and its licensors. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Selene Pets.
Our Service may contain links to third party websites or services that are not owned or controlled by Selene Pets.
Selene Pets has no control over and assumes no responsibility for the content, privacy policies, or practices of any third party websites or services. We do not warrant the offerings of any of these entities/individuals or their websites.
You acknowledge and agree that Selene Pets shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such third party websites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third party websites or services that you visit.
We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.
If you wish to terminate your account, you may simply discontinue using the Service.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
You agree to defend, indemnify and hold harmless Selene Pets and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of a) your use and access of the Service, by you or any person using your account and password; b) a breach of these Terms, or c) Content posted on the Service.
In no event shall Selene Pets, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
Selene Pets, its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components, or d) the results of using the Service will meet your requirements.
Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you.
These Terms shall be governed and construed in accordance with the laws of Wyoming, United States, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have had between us regarding the Service.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is a material we will provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.
Except where prohibited by law, you agree that any claim or dispute you may have against Selene Pets, or any of its parent companies, subsidiaries, affiliates, owners, employees, or representatives, will be resolved only through final and confidential binding arbitration. By agreeing to this, you understand and accept that you are waiving your right to a jury trial. You also agree that you may bring a claim only in your individual capacity, and not as part of a class action, group lawsuit, or representative proceeding. Additionally, the arbitrator cannot combine multiple claims or cases into one, nor can they oversee any kind of class or representative action.
This arbitration provision sets forth the terms and conditions of our agreement to final and binding confidential arbitration and is governed by and enforceable under the Federal Arbitration Act (the “FAA”), 9 U.S.C. §§ 1-16, as amended. In the event you elect to proceed with binding arbitration, you shall provide written notice to Selene Pets by registered or certified mail and shall describe in such notice, with reasonable particularity, the nature and basis of such claim and the total amount of the claim. The written notice shall be sent to: 30 North Gould Street, Sheridan. Wyoming 82801 US. If the parties are unable to resolve the dispute arising from the claim by good faith negotiations within the thirty (30)-day period following receipt of the written notice, either party may initiate binding arbitration pursuant to the terms and conditions set forth herein.
The arbitration will be governed by the Commercial Dispute Resolution Procedures and the Supplementary Procedures for Consumer Related Disputes (collectively, “AAA Rules”) of the American Arbitration Association (“AAA”) and will be administered by the AAA. If the AAA is unavailable or refuses to arbitrate the parties’ dispute for any reason, the arbitration shall be administered and conducted by a widely-recognized arbitration organization that is mutually agreeable to the parties, but neither party shall unreasonably withhold their consent. The AAA Rules are available online at www.adr.org. Unless otherwise agreed, the arbitration shall take place in the capital city of the state in which the consumer resides, but may proceed telephonically in the event the total amount of the claim does not exceed $2,500 U.S. dollars (if the claimant so chooses).
Separate and apart from the agreement to arbitrate set forth above and to the extent permitted by law, you hereby independently (i) waive any right to bring or participate in any class action against Selene Pets and (ii) acknowledge that this class action waiver is material and essential to the arbitration of any disputes between the parties and non-severable from the agreement to arbitrate claims.
Reselling wholesale products online is restricted only to business website. For example, if company “Wholesale A” who owns reselling platform www.wholesalea.com, they may only resell on www.wholesalea.com and must adhere to the MAP pricing as listed below.
No third party reselling (Amazon, eBay, etc.) is permitted under any circumstance. Failure to comply will result in permanent ban from Selene Pets products. A cease and desist will be sent within 24 hours of notification and lack of compliance. If this there is lack of compliance after the cease and desist is sent, legal action will be taken pursuant to California state law and local courts against the offending party within 96 hours of the cease and desist.
The content on this website, including text, images, and product information, is provided for informational purposes only. Selene Pets products are not intended to diagnose, treat, cure, or prevent any disease. Results may vary depending on the individual pet. Always consult your veterinarian before starting or changing your pet’s diet, supplements, or treatments. Only a licensed veterinarian can provide medical advice, diagnosis, or treatment for your pet’s health conditions. Selene Pets makes no guarantees regarding specific results.
No Human Use
Our products are formulated exclusively for pets. They are not intended for human consumption.
Limitation of Liability
Selene Pets, its affiliates, and partners are not responsible for any injury, illness, or damage arising from the use or misuse of our products. By purchasing and using our products, you agree to do so at your own risk and to follow all instructions provided.
Results Disclaimer
Individual results will vary. Factors such as age, breed, weight, health condition, and lifestyle of your pet may affect outcomes. Testimonials and reviews represent individual experiences and are not a guarantee of results.
Shipping & Delivery Disclaimer
We make every effort to ship orders promptly. However, shipping times are estimates only and may be subject to delays outside of our control (such as carrier issues, customs delays, or natural events). Selene cannot be held responsible for such delays once the order has been handed over to the carrier.
Third-Party Links & Content
This website may include links to third-party websites for additional resources. Selene is not responsible for the content, accuracy, or availability of those external sites, nor do we endorse them.
Product Availability & Errors
We reserve the right to modify, discontinue, or update products without notice. While we strive for accuracy, Selene is not liable for typographical errors, pricing inaccuracies, or misprints.
Use of Website
All content on this website (including text, design, logos, and images) is the property of Selene Pets and may not be copied, reproduced, or distributed without prior written consent.
Governing Law
These disclaimers and terms are governed by and construed in accordance with the laws of the jurisdiction in which Selene operates.
Contact Us
If you have any questions about these Terms, please contact us at info@get-selene.com.
Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.
Contact our Customer Experience Team by email at info@get-selene.com.